News & Alerts

Kernel updates TSM server next weekend: Important security patches have to be applied again. During the work no access to the TSM servers is possible.
OTRS: Deleting old tickets: Unfortunately, in the course of an OTRS update, all tickets (including tickets with the status "open") older than one year have been irrevocably deleted.
myAccount Reboot: The myAccount service must be rebooted at 11.15 due to an update. Thanks for your understanding.
Fixed: myAccount malfunction: Due to technical problems, the myAccount service is currently only available to a very limited extent. We are working on the solution of the problem!
myAccount maintenance breaks: 7/16 from 7 - 8:30 a.m. and from 12 - 2 p.m.: Unfortunately, the myAccount service will be unavailable tomorrow from 7 - 8.30 a.m. and from 12 - 2 p.m. due to maintenance work. Thank you for your understanding.
Change of the mail server configuration in HISinOne: In the campus management system HISinOne the configuration of the mail server was changed today at 16:10. This should solve problems with target email addresses @hotmail, @live, @outlook.
HISinOne available again: The campus management system HISinOne is available again after a successful update.
Maintenance Announcement: Fileserver / central storage system: Exchange of a RAM module on Thursday, 15.07.21 between 16 - 17 hrs.: At one of our storage nodes a RAM module has to be exchanged at short notice. Therefore, the affected node will be shut down next Thursday, the 15.07.21 from 16 o'clock. The maintenance work will take about 30 - 60 minutes.
bwLehrpool: Wikis and updated documentation: As part of the ongoing update of bwLehrpool documentation, the RZ's bwLehrpool wiki pages have been streamlined to include references to the cross-university bwLehrpool state service wiki.
Information session: hybrid teaching opportunities on 7/20-21, 9 a.m.: Tuesday, 20.07. - 09:00 - 10:00h (by zoom) for lecturers/course organizers of the University of Freiburg
Due to update in Nextcloud bwSync&Share probably not reachable on 14.07. from 18:00 to 20:00 o'clock: A necessary update must be imported. We ask for your understanding for the inconvenience.
Tuesday, July 13 from 4 pm for approx. 2 hrs - HISinOne maintenance: The campus management system HISinOne (producitv, demo, active test) is not available on Tuesday, July 13 from 4 pm for approx. 2 hrs due to necessary extensive maintenance.
08.07.2021 at approx 7:38 Power disturbance across Freiburg: Due to the short-term power outage in Freiburg, there are isolated disruptions in the network area and in the central services of the university.
2021-07-08T07:15: Malfunction in the bwCloud (Update: 10:20 a.m. fixed): Since 2021-07-08 - 07:15, the bwCloud has been partially out of service due to a large-scale fault (severe fluctuation in the city area, which affected some fuses in Machine Hall II in the RZ). Investigations are still ongoing. Updates will be provided here in this incident report. Update 10:20 a.m.: The bwCloud is back in operation.
Malfunction (fixed): bwSync&Share: Service not available: Currently bwSync&Share is not available due to a database error.
Mail server available again: The mail server is available again after a short outage.
myAccount: Reset password disturbed: Unfortunately, passwords cannot be reset in myAccount at the moment. We are working on a solution to the problem.
Planned maintenance break bwSync&Share for security update: On July 7, there will be a maintenance break re. bwSync&Share platform between 6:00 and 9:00 pm in order to apply an urgent security update. The service will not be available during this time. Thank you for your understanding.
HISinOne available again: The campus management system HISinOne (productive) is available again after a successful update to the version 2021.06.
End of the application period for the winter semester 2021/22 for some courses of studies on July 1, 2021 instead of June 30, 2021.: Due to the limited availability of the application portal on June 30, 2021, the application deadline for the winter semester 2021/2022 for some courses of studies ends on July 1, 2021 instead of June 30, 2021. You can find the list of the courses concerned on the detail page of the message.
Tue 29.06.2021 from 20:00: short interruptions of the external connection: On Tue 29.06.2021 from 20:00 the transition from the University network to the Belwue (State University Network) will be restructured. This may lead to short interruptions at the transition from the University network to Belwue, i.e. connections from and to the outside may be disrupted.
Wednesday, June 30th, the whole day - HISinOne update to version 2021.06: The Campus Management System HISinOne (productive and Test2) will be updated to the new version 2021.06 on Wednesday, June 30th, the whole day.
Wednesday, June 30th, the whole day - HISinOne update to version 2021.06: The Campus Management System HISinOne (productive and Test2) will be updated to the new version 2021.06 on Wednesday, June 30th, the whole day.
myAccount list management disturbed: Unfortunately, the myAccount list management is currently disrupted. We are working on a solution to the problem.
Fixed: File server / central storage system: Maintenance work on Wednesday, June 23rd, 21 from 9 a.m.: Update 25.06.21, 16:10]: the affected storage node, which blocked further maintenance, was made executable again today by the manufacturer. As a result, the maintenance could now be continued and has just been completed successfully. We thank you for your patience. Have a nice weekend, your storage team
TSM error at server "adsm"(RESOLVED): UPDATE: The server is available again, cleanup is still ongoing. Client connections are available again.
File server / central storage system: maintenance work for Wednesday, 23.06.21 from 9 a.m. onwards: on Wednesday, 23.06.21 a system update of the file server / central storage system will be performed. The maintenance work will start around 9 am and is expected to last 9 hours. Individual interruptions at different times must be expected. The affected services and the effects are described below.
22.06.2021: Telephone malfunction (University not reachable from outside): Due to a telephone malfunction, the university is currently not reachable from the outside. Internal calls and calls to external are not affected.
Department E-Learning is looking for student assistants: We are looking for motivated students to join our team in providing e-learning support to faculty and students.
bwSync - Renewed faults (NextCloud country service; component OnlyOffice - "Licence expired"): Unfortunately, we have to report another failure of a subcomponent (use via web browser) of the state service bwSync&Share: The NextCloud component OnlyOffice reports "License expired" when opening documents. Other actions (saving, downloading files) are not affected. A message was sent to the operator.

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