First Point of Contact - IT Services Hotline
beratung@rz.uni-freiburg.de (from outside the university only from a university e-mail account)
Phone: 203-4666
Monday to Thursday: 9am - 12 noon and 1pm - 3pm
Friday: 9am - 1pm
Main Offices
Freiburg University IT Services
Hermann-Herder-Str.10
79104 Freiburg
- Head Office
direktion@rz.uni-freiburg.de
- Secretary
sek@rz.uni-freiburg.de
Fax 203-4643
- Tina Dutt, Raum 107, Tel.: 203-4691 (insb. Buchhaltung)
- Kathrin Maier, Raum 108, Tel.: 203-4653 (insb. Buchhaltung/Raumbuchung, ZEUS)
- Melisa Mustafovic-Brüstle, Raum 107, Tel.: 203- 4667 (insb. Personal; Controlling)
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Departments
Departments and Management Groups
- Operations and User Services
Ulrich Gehring, 203-4671
Deputy: Simon Fuchs, 203-4629
- Campus-Management
Dr. Katrin Sommer, Tel.: 203-4656
Deputy: Alexandra Ludäscher, Tel: 203-67891, Roland Bausch Tel.: 203-9663
- Informationssysteme
N.N.
- E-Learning
Dr. Nicole Wöhrle, 203-4690
Deputy: Marko Glaubitz, 203-9876
- Network and Communication Services
Martin Skarda, 203-4658
- Central Services
Frank Wolter, 203-4677
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University IT Services Task Coordination
Application Guidance, PC and Equipment Procurement
- Regional Procurement of PCs and Laptops
https://www.bw-pc.uni-freiburg.de/ top
General Advice (especially for students)
General Questions for University IT Services, Helpdesk
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E-Mail
Mail-Server, Mailing lists
postmaster@rz.uni-freiburg.de
- Office Hours: Mo, Wed, Fr 9.00-12.00, Wed 14.30-16.00
Claudia Herold, Room 009; Phone: 203-4673
Students Mail Support (since 01.08.2024 - "@email.uni-freiburg.de")
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User Services
UniAccount user registration, password problems, UniCard for Guests
nutzerservice@rz.uni-freiburg.de
- Room 001
- Office Hours: Tuesday - Thursday 9.00-12.00 a.m.
- topPhone: 0761 203-4623, -4627
Software Licenses
Campus licenses, software shop, statistics- and mathematics Software
lizenzen@rz.uni-freiburg.de
- SPSS
Sandra Meyndt, 203-4647
- Campus licenses and University Software Shop (General)
Sandra Meyndt, 203-4647
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IT-Operations in Research and Teaching
IT-Infrastructure, Management systems, Databases, Office programs, virtualization, Back-up, etc.
- Applying for use of infrastructure for research projects
Dr. Dirk von Suchodoletz, 203-4602
virtualisierung@rz.uni-freiburg.de
Philipp Michels, 203-4669
Dr. Raphael Pesché, 203-4621
fileserver@rz.uni-freiburg.de
Dr. Raphael Pesché, 203-4621
Bernd Wilmann, 203-4665
Abbas Hammoud, 203-4618
- Diagnosis and Reparation Services (DRD)
Simon Fuchs, 203-4629
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Administration IT
Support for university administration (applications and systems)
HOTLINE: Support form
Managed Computer Labs
Support for Windows-Workplaces (Managed IT-Service), PC-Pools (Linux & Windows), Computer labs (in IT Services, the University Library, and other sites)
- Technical support for Windows workplaces and PC-Pools
mits-team@rz.uni-freiburg.de 203-4680
- Support for supervised workspaces
Matthias Scharring, 203-9877
- Virtual Teaching environments
Dr. Dirk von Suchodoletz, 203-4620
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High Performance Computing
High Performance Computing, Virtual Research Environment, Cluster
- Distributed Computing
(Cluster, Grid, Handling of large data sets)
Dr. Dirk von Suchodoletz, 203-4602
- High Performance Computing NEMO
Michael Janczyk, 203-4609
Bernd Wiebelt, 203-67982
Anton Gamel, 203-4670
- C5 Competency Centre, Neuroscience, Elementary Particle Physics, Microsystem-Engineering
Michael Janczyk, 203-4609
Bernd Wiebelt, 203-67982
- ATLAS Grid.Ressource (Storage and Compute)
Anton Gamel, 203-4670
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Webserver, Content Management System
WWW-Server, Content management system (CMS)
Jeannette Vollmer, 203-4644
