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Points of Contact

Contact information for the University IT Services is listed here. Please note, that there is limited personal support available in the English language.

First Point of Contact - IT Services Hotline

beratung@rz.uni-freiburg.de (from outside the university only from a university e-mail account

Phone: 203-4666 

Monday to Thursday: 9am - 12 noon and 1pm - 3pm

Friday: 9am - 1pm

 

Main Offices

Freiburg University IT Services
Hermann-Herder-Str.10
79104 Freiburg

  • Head Office


  • Secretary
    sek@rz.uni-freiburg.de
    Fax 203-4643
    • Tina Dutt, Raum 107, Tel.: 203-4691 (insb. Buchhaltung)       
    • Kathrin Maier, Raum 108, Tel.: 203-4653  (insb. Buchhaltung/Raumbuchung, ZEUS)
    • Melisa Mustafovic-Brüstle, Raum 107, Tel.: 203- 4667 (insb. Personal; Controlling)

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Departments

Departments and Management Groups

  • Operations and User Services
    Ulrich Gehring, 203-4671

     Replacement: Simon Fuchs, 203-4629

  • Campus-Management
    Dr. Thomas Mann, Tel.: 203-4656

     Replacement: Roland Bausch, 203-9667, Alexandra Ludäscher 203-67891

  • Informationssysteme
    Dr. Randolph Welte, 203-4698

  • E-Learning
    Dr. Nicole Wöhrle, 203-4690

     Replacement: Marko Glaubitz, 203-9876

  • Network and Communication Services
    Martin Skarda, 203-4658

  • Central Services 
    Frank Wolter, 203-4677

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University IT Services Task Coordination

Application Guidance, PC and Equipment Procurement

  • Regional Procurement of PCs and Laptops
    https://www.bw-pc.uni-freiburg.de/ nach oben

General Advice (especially for students)

General Questions for University IT Services, Helpdesk

nach oben

E-Mail

Mail-Server, Mailing lists

postmaster@rz.uni-freiburg.de

  • Office Hours: Mo, Wed, Fr 9.00-12.00, Wed 14.30-16.00
    Claudia Herold, Room 009; Phone: 203-4673

 

Students Mail Support (since 01.08.2024 - "@email.uni-freiburg.de")

 

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User Services

UniAccount user registration, password problems, UniCard for Guests

nutzerservice@rz.uni-freiburg.de

  • Room 001
  • Office Hours: Tuesday - Thursday 9.00-12.00 a.m.
  • nach obenPhone: 0761 203-4623, -4627

Software Licenses

Campus licenses, software shop, statistics- and mathematics Software

  • SPSS
    Sandra Meyndt, 203-4647
  • Campus licenses and University Software Shop (General)
    Sandra Meyndt, 203-4647

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IT-Operations in Research and Teaching

IT-Infrastructure, Management systems, Databases, Office programs, virtualization, Back-up, etc.

  • Applying for use of infrastructure for research projects

      Dr. Dirk von Suchodoletz, 203-4602

  • PC and Windows Support
    mits-team@rz.uni-freiburg.de; Matthias Schering, Phone: 203-9877
  • Central Database Service 
    mysqladmin@listserv.uni-freiburg.de; Philipp Michels, Phone: 203-4669
  • Virtualization infrastructure

     virtualisierung@rz.uni-freiburg.de

     Philipp Michels, 203-4669

     Dr. Raphael Pesché, 203-4621

  • Storage systems

     fileserver@rz.uni-freiburg.de
     Dr. Raphael Pesché, 203-4621

  • Backup-/Archive-System
    betrieb@rz.uni-freiburg.de; Ulrich Gehring, Phone: 203-4671

     Bernd Wilmann, 203-4665

      Abbas Hammoud, 203-4618

  • Diagnosis and Reparation Services (DRD)
    Simon Fuchs, 203-4629

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Administration IT

Support for university administration (applications and systems)

HOTLINE: Support form 

Managed Computer Labs

Support for Windows-Workplaces (Managed IT-Service), PC-Pools (Linux & Windows), Computer labs (in IT Services, the University Library, and other sites)

  • Technical support for Windows workplaces and PC-Pools
    mits-team@rz.uni-freiburg.de 203-4680
  • Support for supervised workspaces 
     Matthias Scharring, 203-9877
  • Virtual Teaching environments

      Dr. Dirk von Suchodoletz, 203-4620

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High Performance Computing

High Performance Computing, Virtual Research Environment, Cluster

    • Distributed Computing 
      (Cluster, Grid, Handling of large data sets)
      Dr. Dirk von Suchodoletz, 203-4602
    • High Performance Computing NEMO  
      Michael Janczyk, 203-4609
      Bernd Wiebelt, 203-67982
      Anton Gamel, 203-4670
    • C5 Competency Centre, Neuroscience, Elementary Particle Physics, Microsystem-Engineering
      Michael Janczyk, 203-4609
      Bernd Wiebelt, 203-67982
    • ATLAS Grid.Ressource (Storage and Compute) 
      Anton Gamel, 203-4670

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Webserver, Content Management System

WWW-Server, personal websites (Omnibus),  Content management system (CMS)

    

nach oben

Network and Telephone

Internet Guidance and Connections, WLAN, Telephone facilities and equipment, VoIP Telephones, Cell phones for employees
technik@rz.uni-freiburg.de

University Network

WLAN / VPN

Telephone technology

  • Reporting of telephone disturbances and connection failures in the University network
    Telephone Disturbance Center (Telephone devices and auxillary equipment, fax, voice over IP terminal equipment) - Mail to technik@rz.uni-freiburg.de
  • Support for new installations incl. guidance for phones
    telefonie@zv.uni-freiburg.de

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Videoconferencing and rental equipment

Video conferencing, video servers, digital libraries, and rental equipment

nach oben

E-Learning Services 

Learning and Teaching Platform ILIAS, Lecture recordings, Wikis for teaching,Virtual classroom, work-groups, BSCW 

    

 

Campus Management 

Student Management Services:

  • Application and admission process
  • Student administration
  • PhDStudent administration
  • Examinations administration
  • Course administration
  • Study management

see: https://www.rz.uni-freiburg.de/de/services/cm/kontakt