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Student Helpdesk

Here you can find support for IT-related problems

Can’t enter the University’s wireless network on your laptop? Have questions regarding the Uni-Account? Or simply need some guidance from IT student ‘experts’? Then come to our student helpdesk in the Werthmannstr.4. We can also explain how the Univeristy IT Services work in order to help you manage in the future.

The helpdesk is available Monday through Friday in the PC pool centre in the Werthmannstr. 4. These students are available to answer questions while you are using the computer labs or other IT systems. However, if experiencing more serious problems with your laptop (such as defects or viruses), we recommend directly contacting the computer company or any professional computer service center.



University IT Helpdesk, PC pool centre, Werthmannstr. 4, Room 008:


Monday to Friday:

    8:00 - 12:00 Uhr, 13:00 - 20:00 Uhr beratung@rz.uni-freiburg.de, Telephone: 203-4666


 Where to find Werthmannstr. 4 (OpenStreetMap)

 

Questions referring Uni-Account / myaccount: Nutzerservice (user service),
University IT Rechenzentrum (Hermann-Herder-Str. 10, Room 001)


Tuesday to Thursday:

    9:00 - 12:00 Uhr nutzerservice@rz.uni-freiburg.de,  Telephone: 203-4627, 203-4623

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