News & Alerts

Tuesday, 26.01.2021: (Fixed) Error with eduroam and VPN authentication: During the night from 25.01. to 26.01. there were problems with the authentication in the WLAN eduroam and with the VPN access. These problems have been solved in the meantime.
Switching the cloud storage backend to NFS/NetApp AFF-A400 (full flash): During the week, the final commissioning and configuration of the new cloud storage backend with a gross capacity of up to 600TByte took place. This component replaces the aging CEPH backend, which was primarily based on a RAID with spinning disks. The associated performance improvement was made possible by the use of de.NBI hardware funds from BMBF funding at the Freiburg site.
Mon 25.01.2021 Update on telephone malfunction of the exchange line since 8:30 a.m.: Current fault message from Versatel: "During earthworks for planting a tree, our fiber optic line was also damaged locally in addition to power cables. Our technicians are currently on site and are trying to rectify the fault as quickly as possible."
"Guideline - Responsible Handling of Research Data" with recommendation of the ALWR-BW and the AGBibDir.: The document of the FDM working group is now being passed on to the rectorates and presidia of the universities in Baden-Württemberg for implementation. It underpins the "Principles for Handling Research Data at the Albert Ludwigs University of Freiburg" with the state perspective.
Mon 25.01.2021 since 8:30 University telephone line to provider interrupted: Since Monday, Jan. 25, starting from ca. 8:30 the telephone connection to our provider Versatel is disturbed or interrupted. The telephone dial-in to the university is therefore only possible to a limited extent.
HISinOne available again: The campus management system HISinOne (productive and Test1) is available again after a successful update.
Failover tests bwSFS (completed): Yesterday and today the major functional and failure tests of the Storage-for-Science system for research data management (failure of power supply and/or network connections or components) took place. Access to the file server components (basic service NFS or SMB) is now possible for selected users. We are currently contacting these users.
21.01.2021: bwSync&Share update - service not available (30 min.): WHAT: bwSync&Share update - service not available (30 min.) WHEN: 01/21/2021 17:00:00 to 01/21/2021 18:00:00 DESCRIPTION: Update Nextcloud software to latest release. Commissioning of all components with new version. AFFECTED: State service bwSync&Share - http://www.scc.kit.edu/dienste/bwSyncAndShare.php IMPACT: According to planning, there will be a 1/2 hour service outage. However, a longer interruption cannot be ruled out.
Expansion of the de.NBI Cloud at the Freiburg site - +11 TByte RAM: Today, the de.NBI Cloud at the Freiburg site was significantly expanded by more than eleven terabytes of RAM. A total of ten machines have now been upgraded to 1 TByte RAM, allowing even more virtual machines with high memory requirements to run in parallel.
Wednesday, January 20th, the whole day - HISinOne update to the version 2020.12: The campus management system HISinOne (productive and Test1) will not be available on Wednesday, January 20th for the whole day due to update to the new version 2020.12.
January 11, 2021 from 13:29 Power failure in the pharmacy, Hermann-Herder-Str. 9: Due to a hardware defect in the Pharmacy Institute (Hermann-Herder-Str. 9), the data network and telephony (VoIP) are currently not available. Our network technology team is on site and is about to replace the corresponding components.
ILIAS update successful: The ILIAS update was successful and ILIAS is available again.
ILIAS Maintenance on January 08, 2021: Dear ILIAS users, on Friday, January 8 between 8 pm and 10 pm we will perform maintenance work on ILIAS. ILIAS will not be accessible during this time. We kindly ask you to keep this in mind when planning your schedule. Your ILIAS Support Team
Fixed again: bwSync - Faults again (NextCloud Landesdienst): Currently usable again. Previously: Outage comparable to Tuesday: At the moment the state service "bwSync&Share" is not available. Error message with "server error" is displayed ...
Thursday 07.01.21 Adobe Connect update to v11 starting at 7:30 am, duration approx.: 3h: Online meetings with Adobe Connect are not possible during this time!
Partial power failures affecting racks in MS II (Site A; completely repaired): In the course of January 3-4, 2021, there were partial failures at individual power strips or complete racks in machine room II in the basement of the RZ (server room location A), which have been completely repaired in the meantime. In connection with this, some services in the area of bioinformatics, ATLAS, NEMO and the storage system were (potentially) affected. The control and reconnection are in progress.
Upgrade mail and telephony storage on January 7 and 8, 2021 from 8:00 a.m. onwards: Modification or upgrade of the mail and telephony cluster on January 7 and 8, 2021 starting from 8:00 am. The mail system will be temporarily out of operation on these days. Incoming mails will still be accepted and buffered by our mail gateways. The VoIP telephony servers may experience individual disruptions.
Current status of bwSFS and extensions: The setup of the bwSFS hardware including some extensions has been completed to a large extent. Now, extensive failure and failover tests as well as the installation of the first (test) users are pending. The whole thing is happening within the framework of the research data management activities in the state and at the university.
Completed: TSM: Extensive update work from 25.12.2020: Updates completed, server back to normal operation. Clients < version 7.x are officially not supported anymore, please update. TSM servers are upgraded from 7.1.7 to 8.1.9 and new Linux kernel versions are installed. During this time the backup operation is interrupted again and again for 3 - 4 hours.
HISinOne available again: The campus management system HISinOne is available again after a successful update.
Pools Werthmannstr. 4 closed as of tomorrow: The Rectorate has decided: All libraries and studying spaces (Breisacher Tor, Werthmannstraße 4) are closed in the period of December 16, 2020 to January 10, 2021 inclusive.
no personal consultation hours of the user service this week: Please note: Due to an internal training measure involving our user service, the personal office hours as well as availability by phone are cancelled this week.
Wednesday, December 16 from 4 pm - HISinOne maintenance: The campus management systems HISinOne (producitv, demo, active test) are not available on Wednesday, 16.12. from 4 pm due to update.
CommuniGate Update: The update to the new version is completed.
myAccount service interruption 11.12.2020 from 7.00 - 7.30 a.m.: The myAccount service will be unavailable due to a software update on 11/12/2020 from 7:00am - 7:30am. We apologize for the disruption.
11.12.20, 07:00-08:00: Mail server maintenance with CommuniGate update: Due to a mail server maintenance including an update of the CommuniGate version, the mail service has to be interrupted.
HISinOne and LSF available again: he campus management systems HISinOne and LSF are available again after successful error correction.
Campus-Management-Systems HISinOne and LSF Error 404/503: The campus management systems HISinOne and LSF arre currently not available. Error message 404/503
bwCloud (FR and others): Partial malfunction in the CEPH backend of bwCloud: Currently there is a persistent disruption on the CEPH storage backend of bwCloud in the Freiburg region, among others, which is noticeable for some users and certain volumes. These are only very slow or no longer accessible. The problem is being monitored and the cause is still being researched. One option is to disable the cache.
Persistent: bwSync - recurring faults / performance problems NextCloud: Currently, bwSync & Share, which is based on NextCloud, is repeatedly experiencing partial failures or very slow response. This is related to an increasing number of users and the associated performance drops in the user database. A solution is underway.

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